Last week’s post on Complacency and arrogance struck a chord with quite a few readers; some commented on on the post and/or LinkedIn while more chose instead to email me directly.
One question was raised by several of you; how does one guard against complacency and arrogance?
a few thoughts…
- survey your staff
there’s an excellent piece in this morning’s Harvard Business Review on employee surveys. Key takeaways include:- tell your staff you need and want their feedback/input/recommendations
- confirm that by a) let your staff know you value their input and appreciate their willingness to be honest; b) letting all know what you heard and what you plan to do about it; and c) show some self-awareness by letting them know you recognize one or more of your habits/tendencies that may be a challenge for them and want their perspective on how you can better work with them
- change what